Customer Service Aptitude Test
Welcome to the Adroit's Customer Service Aptitude Test. Adroit offers hundreds of popular ISO 9001:2008 certifications and assessments suitable for students, professionals, job seekers and companies.
Over 2,700,000 people in 160 countries have benefited from Adroit's offered services.
Details of the Customer Service Aptitude Test are displayed below. To take this test, scroll down to the bottom of the page and click on the appropriate link.
Syllabus of the Customer Service Aptitude Test
The Customer Service Aptitude Test is a scientifically validated test which is designed to measure and analyze important aspects of personality and behavior that are instrumental in determining how individuals perform in jobs which require customer service aptitude and skills. The Customer Service Aptitude Test is a psychometric tool meant to analyze the most important traits that influence one's customer service aptitude. Upon completing the test, you are provided with a comprehensive report on each trait, an overall summary report and hiring recommendation.
The personality traits that are measured and analyzed through the Customer Service Aptitude Test are:
•Tact and Diplomacy
•Grievance Handling Skills
The Customer Service Aptitude Test has a proven track record of helping companies and hiring managers screen applicants and identify customer service professionals based on scientifically proven traits. The Customer Service Aptitude Test has been widely acknowledged as an effective tool for hiring customer service executives who can effectively ensure that their company's customers receive an adequate level of service with their questions, concerns and needs.